Please note that we do not accept returns for personal reasons.
Although we take the utmost care in the management and shipping of our products, we cannot accept returns for personal reasons.
However, if the delivered product is defective or different from the ordered product, we will replace it with an identical good product.
Please be sure to contact us within 7 days (including the day of delivery) after receiving the merchandise.
If an exchange is not possible due to the product being out of stock, we will refund or repair the product.
*If you do not receive a reply within 3 business days, please contact us again.
Please make sure that you can receive the following domain name, as the e-mail may not be delivered properly due to spam filtering by domain restrictions.
Please note that depending on your e-mail service, e-mail software, antivirus software, etc., your e-mail may be recognized as spam and not delivered properly.
(especially for users of free e-mail services such as Hotmail).
If this is the case, please check your junk mail folder or check the settings of your service or software.
*Please note that we cannot accept defective products that meet the following conditions.
Products that have been in our warehouse for more than 7 days from the date of arrival
・In case the recipient of the order is different from the person who placed the order, except for defective products.
The procedure is as follows
1: Send us the following information by e-mail within 7 days of receipt of the product.
Your home address
Product name and number
Defective part (if it is damaged, please describe it with a photograph)
Order number (found in the order confirmation email sent to you)
2: We will guide you through the exchange procedure as soon as the email is confirmed.
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